Mancity888 Privacy Policy — User Information Protection

1. Information We Collect

Mancity888 collects several categories of information from users when you register, use the platform, or interact with our services. This data collection is necessary for us to provide a secure, personalised, and fully functional experience for users in Malaysia.

Account Information

When you register an account, we collect your username, email address, phone number, date of birth, and any identity verification information required. This information is used to create and manage your account securely.

Payment Information

To process deposits and withdrawals in MYR (RM), we collect information related to your chosen payment method — such as your bank account number, TNG digital wallet ID, or FPX details. We do not store your full card number or banking password. Payment data is processed through secure, encrypted channels.

Device & Browser Data

We automatically collect technical information such as IP address, device type, operating system, browser type, and screen resolution. This data is used to optimise how the platform displays across different devices — particularly smartphones, which the majority of our Malaysian users rely on.

Usage Data & Activity

We record information about how you use the platform — pages visited, games played, session duration, and account activity. This data helps us understand usage patterns and continuously improve the overall user experience.

2. How We Use Your Information

Mancity888 uses the information collected solely for legitimate and necessary purposes. We do not use your data for anything beyond the following scope without your consent:

• Account management: Creating, verifying, and securely maintaining user accounts
• Transaction processing: Processing RM deposits and withdrawals accurately and securely
• Platform security: Detecting and preventing fraud, misuse, and unauthorised activity
• Customer Support: Providing technical support and responding to user enquiries
• Platform improvements: Analysing usage patterns to improve platform functionality and user experience
• Legal compliance: Complying with applicable legal and regulatory requirements in Malaysia

We will not use your information for third-party marketing without your explicit consent.

3. Cookies & Tracking

The mancity888 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies Used

• Session Cookies: Required to maintain your login session and keep core platform functions running correctly. These cookies expire automatically when you close your browser.
• Preference Cookies: Saving your preferences such as language and display settings, so you don't need to reconfigure them each time you access the platform.
• Analytics Cookies: Collecting anonymised data on usage patterns to help us understand how users interact with the platform and improve our services.

You can manage cookie settings through your browser. However, disabling session cookies may affect certain features on the platform.

4. Data Storage, Security & Sharing

Data Storage & Security

All mancity888 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to user data is restricted to authorised personnel only and solely for legitimate operational purposes. We maintain a data retention policy — information is kept for as long as needed to fulfil the original purpose of collection or as required by law.

Third-Party Sharing

Mancity888 does not sell, rent, or share your personal information with third parties for marketing purposes. Data sharing is limited to the following situations only:

• Payment service providers processing RM transactions on our behalf — subject to strict confidentiality agreements
• Authorities or law enforcement agencies when required under Malaysian law
• Technical business partners supporting the platform's infrastructure — subject to binding data protection agreements

5. User Rights & How to Contact Us

Your Rights as a User

As a mancity888 user in Malaysia, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction
• Right to Erasure: Under certain circumstances, you may request that your personal information be deleted, subject to applicable legal and operational requirements
• Right to Withdraw: You may withdraw consent for specific uses of your data, though this may affect your ability to use certain platform features

Privacy Policy Updates

Mancity888 reserves the right to update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. Notice of significant changes will be displayed on the platform or sent via email to registered users. Continued use of the platform after any changes constitutes acceptance of the updated policy.

How to Contact Us

For any enquiries, requests, or complaints relating to your privacy and data protection, please contact the mancity888 team by email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe, not exceeding 14 working days. For general enquiries, you may also refer to our FAQ page us.